- Mentors dilemna, very hard to simultaneously criticise someones work + motivate them because criticism can crash a young persons confidence
- Shit sandwich doesn’t work, as the 3 elements aren’t related → disgenuine
- Reports ask ‘does this person who has power over my life think i’m incompetent’
- wise feedback - give criticism, but with clear + transparent statement about the reason they’re giving that feedback.
- social standing - link between adherence to instructions and amount of status/respect used/portrayed by authority figure eg ‘Think, Don’t Smoke’ campaign failed, vs ‘Truth’ which portrayed smoking execs lying for sales.
- ask, don’t tell
- honor young persons status e.g. point out their competence/expertise
- validate whatever negative experiences young people may have had
- presume agency
- mentor mindset -
- maintain high standards
- get in the details + question
- supportive, when requested
- don’t grant status, clear a path for earning it
- choice of style comes from your belief in what your teammate/colleague can achieve
- ‘enforcer’ mindset, if she was high performer, she wouldn’t need support.
- ‘protector’ mindset, if she’s sensitive , she can’t handle the pressure.
- mirroring - repeat last 3 words they say, turn it into a question - show you listen, and makes them expand on their thoughts
- purpose - give a sense of purpose - broad not narrow. Mix of motives. (eg contribute to world and have respected + meaningful features. don’t cause anxiety.
- Belonging - give belief about the possibility of change + improvement
←The bookcase
One of the books Shaun rated five out of five.